Player Protection & Wellbeing

Responsible Gaming at wpiso

At wpiso, we believe gaming should always be a source of fun — never stress or financial hardship. Our responsible gaming programme is built around the Filipino player, giving you real tools to stay in control, stay safe, and enjoy the experience on your own terms.

PAGCOR Regulated Self-Exclusion Available 21+ Players Only 24/7 Filipino Support
Our Commitment

Gaming That Puts
You First

wpiso is more than just a place to play slots, live casino, bingo, and sports betting. We take our duty of care to every Filipino player seriously — and that starts with responsible gaming. Whether you're joining us from Manila, Cebu, Davao, or anywhere else in the Philippines, your wellbeing is our priority.

Our responsible gaming framework is built in full compliance with PAGCOR's player protection guidelines. Every wpiso account comes with access to a complete suite of tools that let you set limits, take breaks, and — if necessary — exclude yourself from the platform entirely.

Gambling should be entertainment, not an escape. If you ever feel that your gaming habits are changing, or that wagering is no longer fun, we encourage you to use the tools available or reach out to our support team. There is no shame in asking for help — it is the responsible thing to do.

Quick Reminder

Set a budget before you play and stick to it. Gambling winnings are never guaranteed. Never chase losses, and never gamble with money you cannot afford to lose — kasama na ang bayad sa utang, renta, o pang-araw-araw na gastos.

Example: Player Limit Dashboard
Daily Deposit Limit ₱500 of ₱1,000 used
Weekly Deposit Limit ₱1,800 of ₱5,000 used
Monthly Loss Limit ₱3,200 of ₱10,000 used
Session Time Limit 1.5 hrs of 3 hrs used
Weekly Wager Limit ₱4,100 of ₱8,000 used

This is an illustrative example only. Log in to manage your own limits at any time.

Protection Tools

Tools Built to Keep You in Control

Every wpiso account comes pre-loaded with the following responsible gaming features. You can activate and adjust them any time by logging in to your account settings or contacting our 24/7 Filipino support team.

Deposit Limits

Set a maximum amount you can deposit on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; raising it requires a 24-hour cooling period.

Loss Limits

Define the maximum net loss you are comfortable with over any given period. When your loss limit is reached, wpiso will automatically suspend your ability to place further bets until your chosen period has expired.

Session Time Limits

Cap how long you can stay active in a single gaming session. When your limit is approaching, wpiso will display a reminder notification. Once the limit is reached, your session is automatically closed.

Reality Checks

Enable periodic pop-up reminders that show you how long you have been playing and how much you have wagered in the current session. These gentle prompts help you stay aware of time and spending.

Cool-Off Periods

Need a short break? Activate a cool-off period of 24 hours, 7 days, or 30 days. During this time your account is restricted from deposits and gameplay. The cool-off takes effect immediately and cannot be reversed early.

Self-Exclusion

For players who need a longer break, wpiso offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. During self-exclusion, your account is fully suspended and you will be removed from all marketing communications.

Know the Signs

Warning Signs of
Problem Gambling

Problem gambling can affect anyone — regardless of age, income, or how long you have been playing. The first step to getting help is recognising the signs. Here are some behaviours that may indicate your gaming is no longer healthy.

If you recognise several of these signs in yourself — or in someone you care about — please reach out to our support team or consider using the wpiso self-exclusion tool. Hindi ka nag-iisa. You are not alone.

PAGCOR Helpline

PAGCOR operates a dedicated Problem Gambling Helpline for Filipino players. Contact them confidentially for counselling, referrals, and support resources available nationwide — from Metro Manila to the Visayas and Mindanao.

1

You spend more money gambling than you originally planned, and find it difficult to stop once you have started playing.

2

You chase losses — continuing to gamble in an attempt to win back money you have already lost.

3

You gamble with money set aside for essential expenses such as rent, food, utilities, or loan repayments.

4

You feel restless, irritable, or anxious when you are not gambling, or when you try to cut down.

5

You hide your gambling activities from family members, friends, or colleagues out of shame or guilt.

6

Gambling is affecting your performance at work, your relationships, or your overall mental and physical health.

7

You borrow money from others — or have taken out loans — specifically to fund gambling activity.

8

You feel that gambling is the only way to escape stress, problems, or negative emotions in your life.

Self-Exclusion

How to Self-Exclude from wpiso

Requesting self-exclusion at wpiso is straightforward and takes effect within 24 hours of confirmation. Here is the process step by step.

1
Log In to Your Account

Visit the wpiso platform and log in using your registered mobile number and password.

2
Go to Account Settings

Navigate to the Responsible Gaming section within your Account Settings or Player Profile.

3
Choose Your Exclusion Period

Select from 6 months, 1 year, 3 years, or permanent self-exclusion based on your needs.

4
Confirm & Receive Notice

Confirm your request. You will receive an email notification once your self-exclusion is active — usually within 24 hours.

Prefer to Request by Email?

You can also request self-exclusion directly by emailing our responsible gaming team at [email protected] with the subject line "Self-Exclusion Request". Include your registered name, mobile number, and chosen exclusion period. Our team will process your request within 24 hours.

Self-Assessment

Quick Gambling Health Check

Answer these questions honestly. This is not a diagnostic tool — it is a personal reflection exercise to help you evaluate your current relationship with gambling. No data is collected or submitted.

In the past month, have you spent more money gambling than you planned?

Yes — this has happened No — I stuck to my budget

Have you ever felt the urge to return and win back money you lost (chasing losses)?

Yes — sometimes I chase No — I accept losses and stop

Has gambling ever interfered with your responsibilities at work, school, or at home?

Yes — it has affected me No — it has not

Do you find yourself thinking about gambling even when you are not playing?

Yes — quite often No — only when I'm playing

Have you ever borrowed money or sold something to fund your gambling?

Yes — I have done this No — never

What your answers mean: If you answered "Yes" to two or more of these questions, your gaming habits may be worth examining more closely. Consider setting a deposit limit or taking a cool-off break in your wpiso account settings. If you answered "Yes" to three or more, we strongly encourage you to speak with a support professional or activate self-exclusion. Remember: seeking help is a sign of strength, not weakness.

Common Questions

Responsible Gaming FAQ

The minimum age to register and play at wpiso is 21 years old, in accordance with PAGCOR regulations governing online gambling in the Philippines. Age verification is required during the KYC process. Accounts found to belong to players under 21 will be immediately closed and funds withheld pending investigation.

No. Self-exclusion at wpiso is irrevocable for the duration of the chosen period. This is intentional — the tool is designed to provide a genuine, enforceable break from gambling. Once the exclusion period expires, you may contact our support team to request reactivation, which includes a mandatory 24-hour reflection period before access is restored.

Decreasing a deposit limit takes effect immediately to protect you right away. Increasing a deposit limit is subject to a mandatory 24-hour cooling-off period before it comes into effect. This delay is a standard responsible gaming safeguard to ensure that limit increases are deliberate decisions rather than impulsive ones made in the heat of play.

No. When your self-exclusion is activated, wpiso will immediately remove you from all marketing communications, including promotional emails, SMS offers, and push notifications. If you receive any marketing material after your self-exclusion is confirmed, please report it to [email protected] so we can investigate and correct the issue promptly.

PAGCOR operates a dedicated Problem Gambling Helpline providing free, confidential counselling and referral services for Filipino players and their families. You can also seek support through the National Center for Mental Health (NCMH) in Mandaluyong City, or speak to a licensed counsellor at any DOH-accredited mental health facility in your area — including those in Cebu, Davao, and other regional centres. Our wpiso support team can also guide you to the right resources. Reach us any time at [email protected].

Currently, wpiso's limit tools apply platform-wide across all game categories, including slots, live casino, bingo, and sports betting. Game-specific limits are on our product roadmap. In the meantime, session time limits and reality check notifications can serve as effective controls for players who wish to moderate time spent on specific game types.

Play Smart. Play Responsibly.

wpiso is here to make your gaming experience enjoyable and safe. Log in to your account to set your personal limits, or explore our full game library and play the way that works for you.

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